Steadfast-UC Contact Center Dashboard
The System Dashboard is a visual display of the most important indicators of the Steadfast-UC:
-
- Calls
- SIP Registrations
- Services
- Licencing
- Hardware Usage
Steadfast-UC menu
- The Steadfast-UC Contact Center menu is located on the left and displays all administration sections available, separated in three tabs:
- Home
- Contact Center
- Settings
- At the bottom of the left navigation menu is Log Out button and Admin Settings, which allows to modify various system settings in Steadfast-UC.
Action Menu
- The action menu on the top right allows to:
- Change password
- Set 2-step verification
- Change language
- Reload Steadfast-UC
- Restart Steadfast-UC
Role Based Administration
System administration can be delegated to various users in order to perform role based administration. An unlimited number of users and groups can be created by system administrator(s). Each user will then only have access to the sections of Steadfast-UC menus according to the group membership permissions.
This is commonly used to allow management, operators, and supervisors access to the sections of Steadfast-UC of which they have adequate knowledge and experience.
Standard and Advanced Options
Steadfast-UC was designed with simplicity and extensive configuration options as primary goals. In order to achieve both goals, administration has standard and advanced modes throughout all sections.
Standard Options
Standard Options
The standard mode is designed to allow an easy ‘no brainer’ method of administration as the level of configuration knowledge needed is based on common fields of information (Name, email address etc.). This is possible because Steadfast-UC uses a powerful template system which pre-configures all advanced options, leaving only common information values to be entered.
Advanced Options
Advanced Options
The advanced mode, on the other hand, requires a much better system knowledge in order to fine tune the system settings for various applications and usages. This manual provides detailed information for advanced options. However, administrators should bear in mind that extensive training and hands-on experience is required in order to be able to administer advanced sections effectively. For simplicity, any options available in the standard options section are not repeated under the advanced options.